7I777 customer service: all the proof in one message

Official support lives inside the lobby, in live chat or the help centre. For news and updates the known channel is 7I777. Be careful if an outside number or an unknown "agent" says they are support. The best way to get a money problem solved quickly is to put all the proof in your first message.

Checklist before you open chat

• Your username or registered mobile number.
• The type of problem: deposit missing, withdrawal pending, cannot log in, or a bonus question.
• For a deposit, the wallet transaction ID.
• For a withdrawal, the cashier reference or ticket number.
• Screenshots: the successful wallet payment, the lobby request, and wherever you see the problem.
• The date and roughly what time.

Steps to get help

1. Open the official lobby and log in.
2. Open the live chat or support icon.
3. Write the problem, ID and time in one message, then attach the screenshots.
4. While you wait, do not keep sending the same request as new; follow up in the same chat.
5. Note the chat ticket number and the date.

What never to send

• Your password, OTP or wallet PIN. Real support does not need them.
• A "fix fee" or "unlock charge" to any personal number.
• Do not agree to install another app or share your screen.

If someone outside the chat contacts you on Telegram, WhatsApp or by phone and says they are support, end the conversation. The channel is only 7I777, and it gives news. Money and login stay in the lobby.

After you get an answer

When support says it is fixed, check for yourself that the balance or status really changed, then screenshot that screen. If support mentions a time frame or a next step, write it in your note next to the ticket number. If it is not solved, follow up in the same chat with the ticket number, so you do not have to tell the whole story again. Never trust anyone who promises a faster fix if you pay a personal "agent" wallet.

Pages by topic

• Login: login guide
• App: download guide
• Payments: bKash / Nagad
• Withdrawal stuck: fast withdrawal checklist
• More FAQ: help page

Open the official lobby

This is an unofficial guide, not a game server. Login, balance and the cashier are only in the official lobby. 18+.