Transaction ID: where to find it, and why 7I777 chat asks for it
Ask the lobby's live chat anything about a deposit and almost the first reply is: "Please send the transaction ID." Many people then dig through SMS, send the ID of the wrong transaction, or type their own phone number instead. This page covers what the ID is, where bKash, Nagad and Rocket show it, which copying mistakes to avoid, and what is safe to share and what is not. This site is an unofficial guide; deposit issues are solved only inside the official lobby.
What exactly is a transaction ID?
Every successful mobile wallet transaction gets its own code of mixed letters and numbers from the wallet company. That is the transaction ID. bKash usually labels it "TrxID"; other wallets may show "TxnID" or "Transaction ID". Many people can send the same amount on the same day, but two transactions never share an ID. It works like a fingerprint for your specific payment.
Be clear on one thing: the transaction ID is not your PIN or OTP. Nobody can get into your wallet with it. Giving it in the lobby chat is normal; giving your PIN or OTP never is.
Where do you find the TrxID in bKash?
The success screen bKash shows right after you send money includes the TrxID. Taking a screenshot at that moment is the easiest habit. To find it later:
- Open the bKash app and log in with your PIN.
- Go to the app's transaction list; depending on the app version it may sit under Statement, Transactions or Inbox.
- Pick the right transaction by date, time and amount, then tap it.
- The details page shows the TrxID; use the copy option next to it if there is one.
The SMS bKash sends after a transaction usually includes the TrxID too. SMS can be late, though, so trust the app's list first. The full bKash deposit checklist is in the bKash guide.
Where do Nagad and Rocket show the ID?
The two apps look different, but finding the ID works almost the same way: the transaction list, then the details of one transaction.
- Nagad: open Transaction History in the app and tap the transaction to see its receipt or details, where the ID appears. You may also find it on the final screen of the payment and in the SMS. See also the Nagad guide.
- Rocket: find the transaction in the app's history or statement section; the details page shows the ID. Rocket deposit steps are in the Rocket guide.
App menu names can change over time. If you cannot find a specific button, look for words like "History", "Statement" or "Transactions".
Whichever wallet you use, keep one rule: screenshot the success screen before you close it. One picture from that moment beats searching the app later, because it shows the ID, amount, time and recipient number together. Keeping these screenshots in a separate gallery album also makes them easy to send in chat.
Why does the lobby chat ask for the transaction ID?
When support looks at your deposit question, they need to know exactly which transaction you mean. "I made a deposit around noon" could be any of many transactions. With the ID there is no guessing: one transaction, one code. It helps you too:
- Fewer back-and-forth questions, so the conversation is shorter.
- If you made several deposits, there is no confusion over which one has the problem.
- If you follow up later, quoting the same ID picks up the earlier context.
Along with the ID, send your username, payment method, amount, date and time, and a screenshot of the successful transaction. How to lay out your chat message is in the support guide.
Which mistakes happen most when copying the ID?
One wrong character wastes time in chat. Tick this checklist before sending:
- ☐ You copied and pasted the ID instead of typing it. By hand, the letter O and zero, or I and 1, get mixed up.
- ☐ You checked for extra spaces before or after the ID, and for a stray "TrxID:" label.
- ☐ This is the ID of the deposit, not of an earlier recharge or bill payment; you matched the date and amount.
- ☐ You are not sending your own phone number or the recipient number as the ID.
- ☐ For several deposits, each ID is on its own line with its amount.
Keep a short note for yourself: date, wallet, amount, ID. That one-line record saves a lot of searching later.
Transaction ID scams: what is safe to share, and what is not?
The transaction ID itself is not secret, but scammers use it as an excuse to start talking. Someone messages from outside the lobby saying "send your TrxID and I will fix your deposit", then slowly asks for an OTP or PIN.
- Fine to share: transaction ID, amount, date and time, screenshots, only in the chat inside the lobby.
- Never: wallet PIN, OTP, lobby password; not anywhere, not to anyone.
- Be careful: if a screenshot shows your wallet balance, you can cover it; the ID and amount being visible is enough.
Avoid sending money again out of worry, and avoid rushed play. Ways to keep your limits are on the responsible play page.
More questions about transaction IDs
I deleted the SMS. Can I still find the ID?
Usually yes. Older transactions stay in the wallet app's transaction list; open the transaction by date and the details page shows the ID.
I gave the ID, so why does chat still want a screenshot?
A screenshot shows the ID together with amount, time and recipient number, which makes matching easier. Send it only in the lobby's own chat.
The transaction failed. Does it still have an ID?
Depending on the app, failed transactions may also appear in the list. First check whether money was actually deducted; if not, there is usually nothing to report to the lobby.
I paid from someone else's phone. Where do I get the ID?
The ID exists only in the app of the wallet the money left, so you need to get it from the owner. In future use a wallet in your own name; it makes name matching at withdrawal easier.
When a withdrawal reaches my wallet, should I keep that ID too?
It is a good idea. Money arriving in your wallet from a withdrawal has its own ID. If the amount does not match what the lobby's withdrawal history shows, that ID and a screenshot let you raise it in chat.
Open live chat in the official lobby
This is an unofficial guide, not the official site or a game server. Deposits, balance and support are only in the official lobby. 18+ only; play only with money you can afford to lose.